I just wanted to say, I had to visit your Bilton Annex site the other week as a customer and have to say I was blown away with the setup, from walking in the door to leaving, it was a fantastic experience, I cannot wait for my next visit. Hopefully not as a customer.
I would just like to say a big thank you to Kay for the input experience and time she gave today. Kay made me feel listened to and comfortable during my workstation assessment. She is good at her Job. The team are grateful to OccWellbeing for recent response to referrals and I know the team members Lucy saw last week were also pleased with the customer care they received.
"I just wanted to get in touch and give some positive feedback about Lucy, one of the nurses in the occupational health department. I’m a new member of staff currently awaiting my employment checks to start working at CHCP and it was Lucy who did my initial health screening. From the first contact I had with her on the phone she was so friendly and made me feel even more excited to be joining CHCP, as she was full of positivity. She also gave me excellent information about the support and services CHCP offer, which again made me realise how much I’m looking forward to being part of this organisation.”
“Today, I attended an appointment and met Lucy in person. Again, she was so welcoming and made me feel completely at ease, telling me about the lovely team I will be joining and making me feel valued before I have even had my first day at CHCP. I think it’s so important to let people know when they’ve made such a positive difference and Lucy has certainly done that. I would be really grateful if you could pass this onto the relevant people, so they know how much of a difference she is making."
Your doctor was amazing. He listened, understood my issues and was very sympathetic. He will recommend solutions. Very informative and easy to talk too. This is just what a Dr should be like. Thank you very much.
Sincere thanks for turning this all around so quickly – this is the first time the employee has used our occupational health service, and she has just
From contacting the service and explaining my issue I was transferred to a lovely nurse who advised me I require an appointment with the doctor. I had no sooner put the phone down and a lady called me with an appointment to see the doctor. From start to finish I have never felt like such a valued employee. Such a great service, I am ever so grateful. Thank you.
Your nurse was amazing. I am very hard to get bloods from, but she did it first time and made me feel at ease. She explained the full procedure before, during and after. Very pleased. Thank you.
Ease of access, good parking. Warm welcome - met at reception by staff member giving me the vaccination, very friendly. All other staff members in the area said hello. Explanation, checks and consent done professionally. Vaccination was not painful. Great service experience.
Thank you for your continuing support. The information you have sent to me this week is very valuable and a good way for me to express my thoughts and feelings.
Your PWP was fantastic and has supported me through a very hard time. Reception staff are lovely too.
